FAQ

1. How are originals shipped, and what are the shipping costs? 

Originals are carefully packaged with acid-free kraft paper and bubble wrap and noted for fragility. Shipping costs within the USA are free and insurance is included. If you are an international collector, please contact me for a shipping estimate.

Please allow up to two weeks for your original artwork to ship. This accounts for processing and framing time. 

 

2. How should I care for my purchased artwork?

Display the purchased artwork away from direct sunlight or extreme conditions to preserve its quality.

 

3. How often do you release new work?

I am currently releasing new work one by one. See what is currently available under Original Paintings. You can catch previews of what I am working on and new paintings in progress on Instagram or join the collector's list for updates.

 

4. Can I commission a custom artwork? 

Yes, email me at hello@artistjkd.com for my commission price list for 2024. 

 

5. How long does it take to process and ship fine art prints?

Art print orders are processed within 24-48 hours of order confirmation. Once processed, prints can be expected to arrive within 1-2 weeks domestically and 1-3 weeks internationally. Shipping may take longer during the holidays.

 

6. Are the prints signed or numbered?

Only limited edition prints are signed and numbered. 

 

7. Can I request a different size print?

Yes. Please contact me with the print name and the size you'd like. 

 

8. Are there any additional taxes or fees for international orders?

For international orders, all import duties and taxes are the responsibility of the buyer. Please review your country's local importing and tax fees to avoid any surprises. Buyer is also responsible for all customs fees. 

 

9. Do you offer local pickup or delivery?

I offer free local pickup in the Inland Empire, CA area. Please contact me for more information at hello@artistjkd.com.

 

10. Can I return or exchange my purchase?

All sales of original artwork and art prints are final. I currently do not accept returns or exchanges however, this may change in the future. 

 

11. Who retains ownership of your artwork? 

Jenny Kim and Artist JKD hold exclusive copyrights to all artwork.